Refund policy

At Vereney, we have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible, your item must be unused, unopened, and in its original packaging, with any seals intact. You’ll also need your receipt or proof of purchase.

To start a return, contact us at contact@vereney.com

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Please include your order number and clear photographs of the issue.

Exceptions / Non-Returnable Items

For hygiene reasons, we cannot accept returns of opened or used skincare products unless they are faulty or damaged, or a return is otherwise required by applicable law.

Gift cards are non-returnable.

If you have questions about whether your item is eligible, please contact us before sending it back.

Exchanges

To request a different item, return your eligible purchase first. Once your return is accepted, you can place a separate order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is delivered to the European Union, you generally have the right to cancel or return it within 14 days of delivery, without giving a reason.

Exceptions may apply to sealed skincare products that have been opened and are unsuitable for return for health or hygiene reasons. You’ll also need your receipt or proof of purchase.

Nothing in this policy limits your statutory consumer rights.

Refunds

We’ll notify you once we’ve received and inspected your return and confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may need additional time to process and display it.

If more than 15 business days have passed since your refund was approved, or you have any questions about your return, please don’t hesitate to contact us at contact@vereney.com.